Customer service management template
Deliver great service to external customers, fast.
Request types
Branded portal
Create a seamless experience for customers with a branded, intuitive portal.
Optimized queue
Bring together requests from different channels, such as email, chat tools, and more. Triage and track incoming requests with ease.
Goal-oriented SLAs
Use SLAs to measure service experience. Filter deadlines by elapsed time or request categories. Use automated alerts to prevent breaches.
Featured product: Jira Service Management
The easiest way for service teams to set SLAs, answer customer questions, prioritize requests, and collect feedback. Learn more
“With Atlassian’s integrations and automation, our team spends less time switching back and forth between applications.”
Max Hurst
Information Technology Infrastructure Manager, Nextiva
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