General service management template
Manage service requests from internal employees.
Includes Service desk Queues Reports Knowledge base
Simple self-service
Empower employees to find answers to common questions in an integrated knowledge base, so your team can focus on the hard problems.
Streamlined requests
Aggregate requests from emails, chats, and help centers on one platform, making it easy to track, triage, and assign work.
Actionable insights
Optimize your service experiences with request resolution reports and dashboards. Celebrate the wins and improve together as a team.
Featured product: Jira Service Management
Jira Service Management empowers Dev, IT Ops, and business teams to collaborate and deliver great employee service experiences fast. Learn more
“With Jira Service Management, IT improved its time to resolution by 66%, reduced call-waiting time by 50%, and increased customer satisfaction by 140%”.
Carol Johnson
IT Director, The Telegraph Media Group
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Related resources
What is service request management?
How to build a successful service desk