How to get started with the ITSM template
Respond to requests, resolve incidents, address problems, and deploy changes fast.
Request types Change Incident New feature Problem Service Request
Respond to requests quickly
Fulfill service requests faster than ever with features such as bulk actions. Automate approvals and how you assign responsibility for simple or repetitive tasks.
Track and approve changes
Lighten the load with automated change risk assessments, advanced approval workflows, and integrations with CI/CD tools.
Resolve incidents faster
Give the right people all the information they need to take action with features like on-call scheduling, alerts, and incident swarming.
Featured product: Jira Service Management
Unlock high-velocity IT teams with with features dedicated to critical ITSM practices. Learn more
“We’ve really seen the value of being able to funnel requests into a central location, from both recording it to see trends and to streamline the workflow. It’s been a really positive cultural shift.”
Jeff Lai
Internal Infrastructure, Canva
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Related resources
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